Heath and Social Care: Communication Skills for Support Staff
Course details
Course code
Q00018081Course date
Fee:
How you'll learn
Venue
Camborne Community Centre (Camborne)South Terrace
Camborne
TR14 8SU
Level of study
Entry Levels 1,2,3: If you have never studied this subject before and you’re not confident in your skills, Entry levels are a good starting point.
Level 1: Covers basic skills and knowledge needed for this subject
Level 2: Building on basic knowledge or experience. Similar to Grade 4/ C at GCSE or O level in England or Standards in Scotland.
Level 3: Learn about the topic in-depth and have a broad range of skills. Independent working Equivalent to an A level in England or Higher in Scotland.
Beginners: A perfect introduction if you have no experience and skills in this subject.
Improvers: The next step if you have basic skills or knowledge but want to progress them further.
Advanced: Build on the solid experience and skills you have in this subject, applying your skills and knowledge in a more complex way.
Course overview
Course description
Heath and Social Care: Communication Skills for Support Staff is designed to help individuals working in health and social care settings develop the communication skills needed to provide high-quality care and support. This course covers key aspects of communication, including active listening, empathy, non-verbal communication, and professional boundaries. Participants will learn how to communicate effectively with clients, families, and colleagues, ensuring that they can meet the needs of those they support while maintaining clear and respectful communication. The course includes role-playing exercises, group discussions, and practical tips for improving communication in challenging situations. By the end of the course, participants will have enhanced their communication skills and be better prepared to build positive relationships with clients and colleagues. This course is ideal for support staff in health and social care settings who want to improve their communication abilities.